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1. Our Universe & Our Brand
We are
2. Our Products & Collections
We release a new collection every month.
Each season, you'll find our iconic designs alongside new additions: original creations or variations on our signature pieces, always designed in line with the latest fashion trends. Our goal is to offer a timeless and constantly evolving wardrobe, while remaining true to our style and commitment.
We are making this choice for industrial, responsible and economic reasons.
All our collections are available in sizes S/M and M/L. Most of our iconic styles are also available in sizes XS/S and L/XL, unless the style or cut requires it.
For our new products or variations, we generally start by offering only our two basic sizes.
This allows us to avoid overproduction and ensures we sell our entire initial production run. When a model proves successful, we then expand the size range to meet the needs of more customers while remaining true to our responsible approach.
All our collections are designed and created in our workshop located in the south of France.
This is where we design our models, refine the prototypes, adjust the cuts, and select the colors and variations.
We even sometimes make the first pieces offered for sale ourselves.
To then meet the necessary volumes, we collaborate with fewer than 10 production partners, chosen for their specific expertise.
After manufacturing, all our creations are checked and shipped from our workshop in France.
Our partners are located in France, Italy, Portugal, Turkey, Morocco and Asia.
When the same expertise is available in Europe, we prioritize our European partners to reduce our environmental impact. However, there is no difference in quality between parts manufactured in Europe or elsewhere: each workshop is carefully selected for its expertise to guarantee high-quality products at a fair price for our customers.
It is not due to a lack of transparency that we do not systematically indicate the country of manufacture on our product sheets.
When it is 100% made in France or Europe, it is always specified on the product sheet and on the composition label.
For products manufactured outside Europe, we choose not to systematically indicate this, not due to a lack of transparency, but because it's not a selling point we wish to emphasize. The absence of this mention means by default that the model is manufactured outside Europe (Morocco, Türkiye, or Asia).
Finally, the same model can be produced in several workshops (different countries) depending on the volume of demand. Only the composition label always specifies the exact country of manufacture.
That is why only products made 100% in France or Europe are systematically indicated as such, both on the website and on their labels.
Controlled manufacturing or pre-order means that the product cannot be shipped to you within 72 working hours, as it requires a manufacturing time that can vary between 7 and 15 working days, depending on the model.
This timeframe is always specified on the product sheet for each model concerned.
Most of our models offered in controlled manufacturing are models in high demand.
This method allows us to control production volume, avoid overproduction, and maintain a certain exclusivity around our flagship models. While the lead time can sometimes be a deterrent, we fully accept it as it is part of our commitment to responsible and ethical fashion.
3. Our Responsible Commitments
We are implementing numerous concrete actions for a responsible approach, both environmentally and socially:
Sustainable production We strictly control our production volume to avoid overproduction. We never hold sales.
Zero waste Items that are rejected or have slight defects are systematically offered to charities, twice a year.
Local suppliers : all our consumables (cardboard boxes, tissue paper, goodies, tape, etc.) are made in Europe.
Natural materials : we favour natural materials, partially or totally, for the design of our models.
Responsible packaging : our boxes are made from recycled and recyclable materials.
Plastic-free : we do not use any plastic in our packaging or products.
Sustainable mobility : we encourage our teams to use public transport by covering 100% of their subscription.
Workplace well-being : we adapt the working hours of our teams in case of extreme weather conditions (high heat or intense cold).
Quality of life at work During July and August, we reduce working hours to four days a week in order to limit travel and offer additional rest, while maintaining our business open continuously.
Extending the lifespan of products : we offer our customers a service for altering and restoring our models, in order to extend their lifespan and limit overconsumption.
Responsible consumption We encourage our customers to limit returns to reduce the environmental impact associated with transport and logistics. Therefore, we limit returns to one per order, whether free or not.
Careful garment maintenance We encourage our customers not to wash their clothes after every use. We recommend alternatives such as airing them out at night or using purifying sprays to preserve the fibers and reduce water and energy consumption.
We are making every effort to limit the environmental footprint of our packaging:
European manufacturing : our packaging is made in Europe, from recycled and recyclable materials.
Less ink We have chosen not to print ink on 90% of the surface of our shipping boxes. The ink used is a monochrome black ink, which is more understated and less polluting.
Suitable packaging : the volume of each package is adapted to its contents, to avoid using a large box for a small item and to limit unnecessary space during transport.
responsible transport : we collaborate with Chronopost and Colissimo, two French companies committed to reducing their environmental impact.
These choices are an integral part of our approach to more responsible and environmentally friendly fashion.
At the house of
Maintenance and restoration We offer a paid alteration and repair service to extend the life of your clothes.
Second hand We encourage you to resell your items on second-hand platforms like Vinted, Vestiaire Collective, The RealReal, etc. Our designs are available in limited quantities and for limited times each year: many customers who were unable to purchase from our site will be delighted to find our iconic pieces thanks to you.
Family transmission : the creations
4. Order, Delivery and Payment
At the house of
Orders are prepared and shipped within 72 business hours (excluding weekends and holidays).
holidays), except for models in controlled production or pre-order, which
require a specific timeframe indicated on the product page. Then, you need to
Add the delivery time:
France: approximately 24 business hours
Europe: 3 to 5 business days
Rest of the world: 5 to 7 business days
These delivery times may vary slightly depending on the carriers and periods of high activity.
At the house of
Delivery is free, with no minimum purchase, for all orders, y
including internationally.
👉 Good to know:
For some countries outside the Union
European customs duties or local taxes may apply.
receipt of your package. These are separate from our shipping costs.
and remain the responsibility of the client.
We also offer a return
free (credit or exchange) per order, regardless of your zone
geographical.
Yes, we offer payment in installments.
You can choose:
PayPal, which offers payment in 3 or 4 installments depending on the conditions of your account.
Scalapay, Our partner provider allows you to pay for your purchases in 3 installments without fees, in a simple and quick way.
These options are available when you validate your shopping cart.
The lowest prices are found in France, because
All our parcels are processed and shipped from our workshop in the south of France.
We want to offer the same level of service to our international customers as to our French customers.
For countries outside of France and the European Union, we offer free shipping and returns (credit or exchange) per order, with no minimum purchase required.
Selling outside of France involves additional intermediaries and higher logistics costs. However, we are committed to guaranteeing the same quality of service as that offered in France.
That's why prices vary depending on your delivery area, and not the country from which you are viewing our site.
👉 For example: if you look at the price of an item while browsing the site in French, but you choose delivery to the United States, it is the American price that will be applied in the final stage of the process, and not the French price.
5. Managing My Account & Returns
Creating a customer account
By default, you place your order as a guest. If, during the payment process, you choose to create an account, you will need to configure it and register a personalized password, which we do not have access to.
If the login link you receive does not work, it usually means that your customer account does not yet exist.
You can of course create one later, but be aware that it will not be linked to your past orders: it will only display those made after the account was created.
👉 In summary: You are not required to create an account.
If your link doesn't work, it's probably because you've never created one.
If you create one afterwards, it will not group your old orders, only future ones.
If you have any doubts, please do not hesitate to contact us via hello@siamoise.frWe will help you verify your situation.
At the house of
For this reason, we cannot guarantee the possibility of modifying or cancelling an order once it has been validated.
If you still wish to attempt a change or cancellation, please write to us as soon as possible at hello@siamoise.fr.
Our customer service will do everything possible to respond to you within an average of 48 business hours.
If your request cannot be satisfied, you still have the option to exercise your right of withdrawal or return the item within 14 days of receiving your order, in accordance with the Consumer Code.
To make a return, simply follow the online procedure, accessible:
From the main menu of our site, or
By scanning the QR code on your package or documents.
Link to the portal, Click here
👉 Good to know:
You do not need to log in to an account
Everything is designed to make your return simple and quick!
No, that's not possible.
Purchases made in-store must be handled directly by the store where you made your purchase. The staff there will process your return, offering either a credit note or an exchange directly in-store.
Purchases made online must be processed through the online return procedure, selecting your choice between exchange, store credit, or refund. It is not possible to return a product purchased on our website to a physical store.
This distinction allows us to process your returns more efficiently and ensure better tracking of your orders.
If you notice a defect or problem with one of your items, please contact us as soon as possible by sending an email to hello@siamoise.fr specifying:
Your order number
Your first and last name
or go directly to the returns portal to exchange an item, Click here