20% OFF WHEN YOU BUY 3 OR MORE ITEMS ♡ FREE DELIVERY & FREE RETURNS
General conditions of sale
I. APPLICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE
These general terms and conditions of sale (the "Terms") apply to all orders for products and services placed via the website www.siamoise.fr (the “Site”) to the Siamoise company (the “Products”) by any person (the “Customer”).
The Customer must read the Terms and Conditions prior to placing any order (the "Order"), the Terms and Conditions being available on the Site.
Siamoise reserves the right to adapt or modify these Terms and Conditions at any time. The version of the Terms and Conditions applicable to any sale is the one displayed online on the Website at the time of the Order.
Consequently, validation of the Order by the Customer constitutes full and complete acceptance of these Terms and Conditions, accessible at any time on the Site.
II. SITE INFORMATION AND SITE ACCESSIBILITY
www.siamoise.fr is an e-commerce site owned and operated by the Siamoise company.
The Site is generally accessible 24/7, except for scheduled or unscheduled interruptions for maintenance, security, or in cases of force majeure (as defined below). Siamoise cannot be held liable for any damage resulting from the Site's unavailability.
Siamoise does not guarantee that the Site will be free from anomalies, errors, or bugs, nor that the Site will operate without interruption. It may freely determine, at its sole discretion, any period of unavailability of the Site or its content. Siamoise also cannot be held liable for data transmission problems or network unavailability.
Siamoise reserves the right to modify the Site for technical or commercial reasons. When these modifications do not substantially and negatively alter the conditions of service provision, the Client may be informed of the changes, but their acceptance is not required.
III. REGISTRATION ON THE SITE
To place an order, the customer can choose to create an account on the site or order as a guest, without obligation to open an account.
Registration is validated by Siamoise after verification of the form completed by the Client. The Client receives a confirmation email.
When creating their Account, the Customer agrees to provide accurate and complete information and to keep it up to date. In the event of an error in the recipient's contact information, Siamoise cannot be held responsible for the inability to deliver the Products.
By registering on the Site, the Client declares that they are of legal age and have the legal capacity to enter into a contract.
Siamoise may delete an Account at any time, for any reason, at its sole discretion.
IV. PRODUCTS
The Products offered for sale are those described on the Website on the day of consultation by the Customer, subject to availability. This information is updated in real time. However, Siamoise is not liable for any updating errors, regardless of their origin. Therefore, Siamoise cannot be held responsible for the cancellation of an Order due to stock depletion.
Siamoise takes great care in presenting and describing its Products to best inform the Customer. However, errors may occur, which the Customer acknowledges and accepts.
Siamoise does not guarantee the accuracy or security of information transmitted or obtained through the Site.
It is possible that a customer may receive an item previously returned by another customer following an order. Siamoise specifies that only undamaged and unworn products are returned to stock after inspection.
Due to the handcrafted nature of certain manufacturing steps, each piece may vary. Variations in color, wear after washing, or pattern alignment during assembly may occur from one product to another. These natural variations do not constitute a defect and Siamoise cannot be held liable for them.
If the item received does not meet the customer's expectations, she may freely follow the exchange procedure via our Returns Portal to receive a new item free of charge. She may also opt for a refund by following the standard return procedure, within fourteen (14) days of receiving the product.
V. ORDERS
Placing an order on the Site is subject to the procedure put in place by Siamoise, which includes successive steps until the order is validated.
The Customer may select as many Products as they wish, which are added to their shopping cart (the "Cart"). The Cart summarizes the selected Products, their prices, and any applicable fees. The Customer may freely modify the Cart before confirming the order. Order confirmation constitutes acceptance of the Terms and Conditions, the selected Products, their prices, and any associated fees.
A confirmation email summarizing the order (products, price, availability, quantity, etc.) is sent to the customer. The customer expressly agrees to the use of email for order confirmation. Invoices are available in the "My Account" section of the website.
The customer may refuse to provide their email address, in which case they agree not to receive tracking updates on the progress of their order, and will only receive notifications necessary for the proper delivery of their package by our carrier, or for any other reason deemed to be in the interest of Siamoise.
VI. REFUSAL TO PROCESS AN ORDER
Siamoise reserves the right to remove any Product from the Site at any time and to modify any content or information contained therein. Despite its best efforts, Siamoise may refuse to process an Order even after the confirmation email has been sent.
Siamoise cannot be held responsible for the damaging consequences of withdrawing a Product or refusing to process an Order after confirmation.
Siamoise may also refuse or cancel an Order from a Customer with whom it has a dispute over payment for a previous order or in case of objective suspicion of fraud.
VII. PRICE AND PAYMENT TERMS
Product prices are shown on the Site in euros for Europe, in pounds sterling for the United Kingdom and in US dollars for the United States, including VAT but excluding customs duties or other taxes, which are the responsibility of the Customer.
Products are invoiced based on the rates in effect at the time of registration and payment of the Order, subject to availability.
Cash payment with Stripe Payment for purchases is made in full at the time of ordering, via the secure Stripe payment platform.
Providing the Customer's bank details constitutes authorization to debit the total amount of the Order. In the event of non-payment, a cancellation notification will be sent to the Customer.
Pay in installments with Scalapay
The Customer may also, when this option is offered during checkout, pay for their purchases in three interest-free installments through our payment partner Scalapay. This payment service is provided and managed by Scalapay according to its own terms of use and subject to Scalapay's approval of the application.Siamoise does not directly provide any credit or financing services. Payments are collected by Scalapay according to the schedule provided to the Client upon payment confirmation.
https://www.scalapay.com/fr/conditions-de-service
The data recorded by Siamoise, Stripe or Scalapay constitutes proof of the transactions that took place between the Client and Siamoise.
Some promotional offers are subject to a minimum number of items. For example, the offer "-20% when you buy 3 items" is only applicable if at least 3 items are actually kept by the Customer.
In case of return, the promotion will be retained if and only if the order The final discount applies after the return of 3 items. In the case of a partial return of the order which no longer meets the minimum requirements to obtain the promotion, the promotion will be cancelled, and the original prices will be applied to the final order without discount.
VIII. DELIVERY
Deliveries are handled by Chronopost and Colissimo from Monday to Friday.
Delivery means the transfer to the Customer of physical possession of the Products (the "Delivery").
The delivery charges applicable to the order are those mentioned on the website at the time of the order.
When Siamoise handles the shipping, the risk is transferred to the Customer upon Delivery. If the Customer chooses a carrier, the risk is transferred as soon as the Products are handed over to that carrier.
Delivery will be made to the address provided by the Customer, which must be their residential address, the address of a person of their choosing, or the address of a business. Delivery cannot be made to hotels or post office boxes. The accuracy of the information provided when placing orders remains the sole responsibility of the customer.
When delivery is advertised as "free," it means free delivery. If the customer, for whatever reason, cannot or does not wish to collect the package, they will be refunded minus the initial shipping costs (plus any non-collection/return fees charged by the carrier).
In the event of a failed delivery due to an incorrect address or failure to collect the package, no reshipment will be made without the Customer's express request and confirmation of their contact information. Reshipment costs will be charged based on the Customer's delivery location.
If the Customer refuses delivery or does not collect the package, and then requests a refund, this will be processed within twenty (20) business days from the date the package is returned or the Customer notifies the Customer of their refusal to have it reshipped, less any applicable fees (ranging from 10€ has 20 € (by attempted shipment based on the fees established by the carrier)
Siamoise typically delivers within five (5) business days in mainland France and within ten (10) business days internationally. These delivery times may be extended by ten (10) days following the launch of a new collection, as well as during weekdays with public holidays, and during the month of May, which is a busy period with numerous public holidays.
This preparation time may also be extended for models marked "in controlled production" or "pre-order" for accessories, generally adding 7 to 20 business days. This timeframe is indicated on the relevant product page before placing the order.
In case of delay, the Customer may request cancellation of the sale and reimbursement of sums paid. Siamoise cannot be held responsible for any damages resulting from a delay in delivery.
If your package arrived damaged, you must make a note of it to the delivery driver upon delivery (hand delivery with signature and secure code). If no report is received at this stage, Chronopost will not be able to process the claim and any damage to the items will not be covered.
IX. RIGHT OF WITHDRAWAL – REFUNDS AND RETURNS
9.1 Right of withdrawal
Due to our very short preparation time and requests for alterations, we cannot guarantee the possibility of canceling an order before it is received. However, in accordance with Articles L221-18 et seq. of the French Consumer Code, the Customer has a period of fourteen (14) days from receipt of the order to exercise their right of withdrawal, without having to justify their decision.
In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for:
Jewelry, underwear, bodysuits and swimwear, for reasons of hygiene and health protection;
Any Siamese garment or creation for which you have requested an alteration (whether paid for or offered by our workshop) cannot be returned.
The right of withdrawal can be exercised by following the refund procedure;
9.2 Return Procedures
Upon receipt of the package, the Customer must choose one of the two proposed procedures:
1. Return Portal for Credits/Exchanges : Free return shipping.
2. Reimbursement Form : Flat-rate return shipping fee to be borne by the Customer per geographical area.
Once the procedure has been chosen, it cannot be changed.
An initial order = 1 return (exchange, credit or refund combined and simultaneous) but no further additional or subsequent requests will be granted.
An order paid for with a credit note may, during the initial one-year validity period, result in an exchange or a credit note only.
The return must be made within fourteen (14) days of receiving the last item of the Order, in its original packaging, in perfect condition, unworn and unwashed.
9.3 Refunds
Refunds are made to the same payment method used for the Order, unless otherwise expressly agreed by the Customer, within fourteen (14) to twenty (20) working days exceptionally (Christmas and holiday periods such as the month of May) after receipt of the return.
When a customer expressly chooses the "credit/exchange" procedure, including the free return label, she definitively agrees to forgo a refund in favor of a credit or exchange. No refund will be issued following an exchange or credit. This choice is informed and explicit and cannot be changed to a refund after the return has been validated and the free label has been used.
Refunds for orders paid for with a gift card or credit note will be issued exclusively in the form of a credit note.
Return shipping costs are covered by Siamoise if the delivered product is non-compliant or damaged. In this case, Siamoise will send the customer a new, compliant product. Once the compliant product is received, the withdrawal period will begin, and the customer will then have 14 days to return the item.
Using a credit note for a subsequent order will not change the purpose or extension of that credit note (which is valid for one year from the date of the initial order). It will not be possible to request a refund upon receipt of the completed order. The refund period cannot be extended if the credit note has expired at the time the returned package is received.
If the order was partially paid for with a credit note and a return request is made, then the refund will only be possible for the part paid in cash; the part paid by credit note will be reactive if the validity is still in effect.
9.4 Validity of the return
A return must be made within 14 calendar days from the date of receipt of the package.
The credit note can be used across our entire website for one year from the date of the initial order. This credit note can be used in conjunction with our current offers and promotions.
Returns for exchange are only valid once per order; therefore, an exchanged item cannot be returned for exchange, credit, or refund subsequently.
Using a credit note to place a new order does not extend its validity period and does not change the initial nature of the order file.
Therefore, a credit note initially issued cannot be refunded if the credit note is used for a subsequent order. The credit note will be returned to you with an updated refund amount, while retaining its original expiry date.
All items to be returned must be declared on a receipt. Returns can be made via our online portal. Any item not declared on the return slip will not be accepted, or will otherwise be converted into a credit note.
Return handling fees are charged for all return requests for refunds. If several separate returns have been made for the same order, the handling fees associated with each return will be deducted from each refund.
The customer will be notified of the invalid return and it will be held for three months from the date of receipt. During this period, the customer may choose to either collect the return in person from our premises or pay a reshipping fee of €20 to €30, depending on the geographical area (initial shipment of the invalid return package, processing, and return shipping costs). If no choice is made, the return will be considered abandoned after the three-month period.
X. WARRANTIES – LIMITATION OF LIABILITY
10.1 Limitation of Liability
Siamoise's liability is strictly limited to the purchase price of the Product. It cannot be held liable for indirect losses, such as loss of revenue, profits, contracts, data, moral damages, or loss of opportunity.
Siamoise does not guarantee the absence of computer viruses on the Site and recommends that the Client protect their computer equipment.
10.2 Legal Guarantees
All Products benefit from the legal guarantee of conformity (articles L217-4 et seq. of the Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the Civil Code).
Legal guarantee of conformity: Two (2) years from the date of delivery of the Product; EIn the event of non-conformity, Siamoise will offer as a priority the exchange of the Product with an identical or equivalent conforming item, subject to available stock.Failing that, the Customer may request repair of the Product or avail themselves of other remedies provided by applicable law. In accordance with the law, Siamoise may refuse to proceed according to the Customer's choice if it entails a cost that is clearly disproportionate to the other available solution.
Warranty against hidden defects: In accordance with Articles 1641 et seq. of the Civil Code, the Client may invoke the warranty against hidden defects within two (2) years from the discovery of the defect.
The Customer must provide all evidence to substantiate the alleged hidden defect. Siamoise may request the return of the Product for expert analysis or examination.
In the event of a proven hidden defect, the Customer may choose between rescinding the sale or obtaining a price reduction in accordance with applicable legal provisions.
For any request, the Client can contact hello@siamoise.fr ou Contact the Siamoise mediator (contact details available on the website)
10.3 Force majeure
In the event of force majeure, Siamoise will inform the Client within fifteen (15) days. The parties' obligations will be suspended for the duration of the event. If the force majeure event lasts for more than three (3) months, either party may terminate the transaction without compensation.
XI. RETENTION OF TITLE
Siamoise retains ownership of the Products sold until full payment of the price. In the event of non-payment, Siamoise may reclaim the Products sold without legal formalities.
XII. PARTIAL DISABILITY
If any clause of these Terms and Conditions is declared invalid, the other stipulations shall remain in force.
XIII. NON-WAIVER
No tolerance or inaction on the part of Siamese can be construed as a waiver of her rights.
XIV. MEDIATION – APPLICABLE LAW – JURISDICTION
Sales are subject to French law.
The Customer may refer the matter to the European online dispute resolution platform: https://ec.europa.eu/consumers/odr/.
In the absence of an amicable agreement, any dispute falls under the jurisdiction of the competent French courts.
The Client may use the following mediator free of charge:
CM2C
49 Rue de Ponthieu
75008 Paris
Site : https://www.cm2c.net
LEGAL INFORMATION
Siamoise, a simplified joint-stock company with a capital of 1000 €, registered with the Toulon Trade and Companies Register under number 908164726, whose registered office is located at 2427 Ancien Chemin de Toulon, 83110 Sanary, France.
The publication director is Jonathan Partouche, legal representative of Siamoise.
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PERSONAL DATA AND COOKIES
In accordance with Regulation (EU) 2016/679 (GDPR) and the amended French Data Protection Act, Siamoise collects and processes Customers' personal data as part of its business activities. Detailed information is available in the Privacy Policy on the Website.
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