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Return conditions:
Upon receipt of your order, if an item does not suit you, you can return it within 14 days following the delivery date, subject to the following conditions:
- Items eligible for return: All articles on the site, except jewelry, swimsuits, underwear And bodysuits.
- Condition of items: Items must be unworn, unwashed, and returned in their original condition with tags attached.
- Return of shoes : Shoes must be returned in their original box. It is important to note that the box should not be used as a means of transport. In the event of damage to the box (for example, the application of tape or labels directly onto the box), additional charges will apply (see T&Cs).
- Exclusion: Personalized items are not not eligible for exchange, credit or refund.
- Procedure outside the European Union:Returns must be made exclusively through the refund procedure (due to customs procedures).
If you would like to receive a credit note rather than a refund, SIAMOISE will contribute to the return costs up to €10 (flat rate).
This amount will be added to your credit, which you can then use to place a new order or make an exchange.