On receipt of your order, does an item not suit you?

All items on our site can be returned to us (except earrings, swimsuit, underwear and bodysuit) within 14 days from the delivery date.

Attention: The items must not have been worn or washed. They must be returned in their initial condition with tags attached.

2 solutions are available to you to choose from (non-cumulative & non-separable):

1. FREE RETURN (Credit or Exchange)

FRANCE 🇫🇷 & EUROPEAN UNION 🇪🇺: The return slip ist FREE       

Whatever the amount of your order, you can automatically access your return slip for free by Click here

The credit will be sent to you by email and will be valid for 1 year on the site from the initial date of the order.An order can only give rise to one return procedure. A credit or exchange cannot be refunded.

In the event that you use, the free returns portal dedicated solely to exchanges and credits for a refund request, a fixed amount of €10 (ten euros) in France and €15 ( fifteen euros) in Europe, will be automatically deducted from your refund.

2. RETURN FOR REFUND

FRANCE 🇫🇷 EUROPEAN UNION 🇪🇺 & WORLD 🌎: Return is AT YOUR EXPENSE

To make a return for a refund, simply return the item(s) to us within 14 days of receipt to the following address:

SIAMOISE
35 Avenue des Études Unis
78,000 - Versailles
FRANCE

NO CONFIRMATION from us is required to make your return. You can drop off your postal or physical return at the workshop. Only the delivery date of your package will be taken as a reference for the validation time of your return.

We will reimburse you within 14/20 working days from the date of receipt. This refund will be made to the payment method used during the purchase.A credit or gift card cannot be refunded.

NNN
We do not accept returns to relay points and counter signatures (AR). We recommend sending with postal tracking.
For hand delivery at the Versailles workshop, please send an appointment request by email to hello@siamoise.fr
For returns with "Customs Clearance" please complete the customs form for "return goods" without customs fees. SIAMOISE cannot be held responsible if your customs documents are not duly completed by you.
LLLL
No refund will be accepted following a file processed initially to have or exchange the two procedures are separate, and not cumulative.
LLL
Please note that for hygiene reasons, we DO NOT ACCEPT THE RETURN of the following items:
  • Bodysuit
  • Swimsuit
  • Earrings
If your shipment contains one of these items, reimbursement will not be made. The item will be made available to the workshop or returned subject to deduction of the return costs from your refund.