Orders are processed within an average time of 72 working hours
Except for models on pre-order (or in production) whose delivery time may vary between 7 and 15 working days
(deadline specified in the data sheet for the models concerned)
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We deliver our creations to all countries in the world, without exception.
METROPOLITAN FRANCE 🇫🇷
Shipping from La Farlède in France.
Colissimo Delivery with Tracking (24/48 hour delay)
Delivery is FREE in Colissimo Home no minimum of purchase
EUROPE (Euro Zone) 🇪🇺
delivery isFREE no minimum purchase via La Poste Nationale & Colissimo Domicile
WORLD & EUROPE (Outside Euro Zone)🌍
Delivery La Poste Colissimo Chronopost
Delivery is FREE with no minimum purchase ( tracked by our carriers national partners)
Import Tax
Customs taxes for exports outside the European Union, if they are requested upon receipt of the package, will be borne by you and are not the responsibility of SIAMOISE .
Siamoise has no way of knowing the amount of taxes that will be charged in your country. These taxes depend on the regulations applied by the governments of each country (outside the EU); we recommend that you check with your country.
If you refuse payment of duties and taxes or delivery of the package, please note that due to the costs incurred for its return, we will deduct a fee from your refund.
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SECOND SHIPPING CHARGES
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Responsibility for delivery information
Identity and address information provided when ordering is the responsibility of the customer.
Neither SIAMOISE nor the carrier can be held responsible in the event of inaccuracy of the information, making initial delivery impossible.
In the event of unsuccessful delivery(incorrect, incomplete address, missing information, or non-collection of the package from a relay/postal point), the reshipping costs will be borne by the customer. These costs vary depending on the delivery area (France, EU, World).
Reimbursement and associated fees
If you do not want a new shipment and request a refund, flat rate transport and management costs (20 €) will be deducted, even if the shipping costs had been offered when ordering .
Case of lost or damaged package
If the package is declared lost or damaged by the carrier,SIAMOISE will take charge of new preparation and delivery, at no additional cost.
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CANCELLATION PROCEDURE
In the event of a cancellation request within 24 hours of the order, the file can be transformed into a voucher or a refund, depending on your choice. After this 24-hour period, the cancellation will be automatically and exclusively converted into a voucher of equivalent value
In all cases of cancellation requests, we cannot guarantee that this will be taken care of, as the preparation and shipping time is extremely short.
