Return Portals

🎁 CHRISTMAS 🎁

Extended Return Time

All orders placed from November 12 to December 24, 2024 will have an extended return period until January 6, 2025 inclusive.

Upon receipt of your order, an item does not suit you ?

All items on our site can be returned to us (with the exception of jewelry, swimsuits, underwear and bodysuits) within 14 days from the delivery date.

Attention : The items must not have been worn or washed. They must be returned in their initial condition with labels attached. NO RETURNS for exchange, credit or refund can be accepted on a model personalized by the customer.

2 solutions are available to you to choose from (not cumulative & not separable):

1. FREE RETURN (Credit or Exchange)

FRANCE 🇫🇷 & EUROPEAN UNION 🇪🇺 : The return slip ist FREE

Whatever the amount of your order, you can automatically access your return slip for free in Click here

The credit will be sent to you by email and will be valid for 1 year on the site from the initial date of the order. An order can only give rise to one procedure return. A credit or exchange cannot be refunded.

In the event that you use the free returns portal dedicated solely to exchanges and credits for a refund request, management will refuse the transformation into a refund. In the exceptional case of agreement to management for transformation, and if and only if the file has not been closed, a fixed amount of €10 (ten euros) in France and €15 (fifteen euros) in Europe, will be automatically deducted from your refund.

2. RETURN FOR REFUND

FRANCE 🇫🇷 EUROPEAN UNION 🇪🇺 & WORLD 🌎: The return is AT YOUR EXPENSE

To make a return for a refund, simply return the item(s) to us within 14 days of receipt to the following address:

SIAMOISE
170 Rue Pierre-Gilles de Gennes
83 210 - La Farlède
FRANCE

NO CONFIRMATION from us is required to make your return. You can drop off your postal or physical return at the workshop. Only the deposit date of your package will be taken as a reference for the validation time of your return.

We will reimburse you within 14/20 working days from the date of receipt, a period which extends to 30 days during the summer period (July/August) and during Christmas time.

The refund will be made to the payment method used during the purchase. A credit or gift card cannot be refunded.

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We do not accept returns to relay points and counter signatures (AR). We recommend sending with postal tracking.
For hand delivery at the Versailles workshop, please send an appointment request by email to hello@siamoise.fr
For returns with "Customs Clearance" please complete the customs form for "return goods" without customs fees. SIAMOISE cannot be held responsible if your customs documents are not duly completed by you.
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No reimbursement will be accepted following a file processed initially to have or exchange the two procedures are distinct, and not cumulative.
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Please note that for hygiene reasons, we DO NOT ACCEPT THE RETURN of the following items:
  • Body
  • Swimsuit
  • Jewelry (necklace, earrings, bracelets)
If your shipment contains one of these items, reimbursement will not be made. The item will be made available to the workshop or returned subject to deduction of the return costs from your refund.

CANCELLATION PROCEDURE

In the event of a cancellation request within 24 hours after placing the order, the file can be transformed into a purchase voucher or refund depending on the customer's wishes.
After 24 hours the file will be automatically and exclusively transformed into a cancellation for a voucher for the value of its cancellation.